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{

SPRING 2017

| FOR MEMBERS OF NEW MEXICO HEALTH CONNECTIONS

}

Your PCP is

your partner

in good health

A

t NMHC, we believe

that good primary care is

the foundation to good

overall health. A primary

care provider (PCP)—a doctor, nurse

practitioner or physician assistant—

will manage all of your healthcare

needs. They provide services such as

annual exams, routine vaccines, and

treatment for illnesses and injuries.

Seeing your PCP regularly can help

you find and treat health problems

before they become complicated and

costly to treat. Think of your PCP as

your partner in health.

If you don’t already have a PCP, you

can search for one online at

mynmhc

.org/find_a_doctor.aspx

. Click on

the orange “Online Provider Search

Tool” button. You can search by ZIP

code, last name, gender and more. Be

sure to select “PCP” from the “Spe-

cialty Category” drop-down menu.

After you have located a PCP,

please call them to make sure they are

accepting new patients. Most PCPs

will want you to set up a first visit be-

fore they will consider you a patient.

If you are having difficulty finding

a PCP, we can help. Call Customer

Service toll-free at

855-7MY-NMHC

(

855-769-6642

), Monday through

Friday, 8 a.m. to 5 p.m.

When you choose

in-network

providers

, you’ll

save money

Our provider network has more than

8,500 providers all over New Mexico and in the

border areas of Lubbock and El Paso, Texas.

When you stay in-network for all your provider

visits—including urgent care, emergency rooms,

hospitals, labs and radiology—you can avoid

racking up high out-of-pocket costs.

Facilities

we are not contracted with charge us more than

those we do contract with.

So staying in-network

not only benefits your pocketbook, but ours as

well. Anything we can do together to hold down

the total cost of healthcare helps all NMHC

members.

Emergency rooms, urgent care centers

and hospitals

In the Albuquerque/Rio Rancho area, all

Presbyterian clinics and hospitals are OUT OF

OUR NETWORK. If you need emergency care

in the Albuquerque or Rio Rancho area, please

go to one of the three local Lovelace hospitals,

the Heart Hospital of New Mexico or one of the

two University of New Mexico hospitals, if at all

possible. These facilities are

in-network.

Do your homework

Before your medical

visit, find a

complete listing

of in-network

labs, lab draw

stations, radiology

providers and

urgent-care centers on

our website,

mynmhc

.org/find_a_doctor.aspx

.

Select the “Online

Provider Search

Tool” button

to start your

search, then click

on “Organization” in

the upper left corner.

To find freestanding radiology

providers, go to

mynmhc.org/find_a_

doctor.aspx

and scroll down to the

“Radiology Services – Freestanding Providers”

heading.

On March 1, 2017, we launched a new nurse

advice line just for our members. The New Mexico

Health Connections Care Connect Line is staffed

by experienced registered nurses who can offer you

expert guidance when you have an illness or injury

that is not an emergency, or if you have general

health questions and don’t know where to turn. This

hotline is free of charge for NMHC members only

and is available 24 hours a day, 7 days a week. Call

844-308-2552

.

If you are having a medical emergency, please

call 911 or go to the nearest emergency room.

A NEW

NURSE

ADVICE

LINE

FOR YOU