{
SPRING 2017
| FOR MEMBERS OF NEW MEXICO HEALTH CONNECTIONS
}
Your PCP is
your partner
in good health
A
t NMHC, we believe
that good primary care is
the foundation to good
overall health. A primary
care provider (PCP)—a doctor, nurse
practitioner or physician assistant—
will manage all of your healthcare
needs. They provide services such as
annual exams, routine vaccines, and
treatment for illnesses and injuries.
Seeing your PCP regularly can help
you find and treat health problems
before they become complicated and
costly to treat. Think of your PCP as
your partner in health.
If you don’t already have a PCP, you
can search for one online at
mynmhc
.org/find_a_doctor.aspx
. Click on
the orange “Online Provider Search
Tool” button. You can search by ZIP
code, last name, gender and more. Be
sure to select “PCP” from the “Spe-
cialty Category” drop-down menu.
After you have located a PCP,
please call them to make sure they are
accepting new patients. Most PCPs
will want you to set up a first visit be-
fore they will consider you a patient.
If you are having difficulty finding
a PCP, we can help. Call Customer
Service toll-free at
855-7MY-NMHC
(
855-769-6642
), Monday through
Friday, 8 a.m. to 5 p.m.
When you choose
in-network
providers
, you’ll
save money
Our provider network has more than
8,500 providers all over New Mexico and in the
border areas of Lubbock and El Paso, Texas.
When you stay in-network for all your provider
visits—including urgent care, emergency rooms,
hospitals, labs and radiology—you can avoid
racking up high out-of-pocket costs.
Facilities
we are not contracted with charge us more than
those we do contract with.
So staying in-network
not only benefits your pocketbook, but ours as
well. Anything we can do together to hold down
the total cost of healthcare helps all NMHC
members.
Emergency rooms, urgent care centers
and hospitals
In the Albuquerque/Rio Rancho area, all
Presbyterian clinics and hospitals are OUT OF
OUR NETWORK. If you need emergency care
in the Albuquerque or Rio Rancho area, please
go to one of the three local Lovelace hospitals,
the Heart Hospital of New Mexico or one of the
two University of New Mexico hospitals, if at all
possible. These facilities are
in-network.
Do your homework
Before your medical
visit, find a
complete listing
of in-network
labs, lab draw
stations, radiology
providers and
urgent-care centers on
our website,
mynmhc
.org/find_a_doctor.aspx
.
Select the “Online
Provider Search
Tool” button
to start your
search, then click
on “Organization” in
the upper left corner.
To find freestanding radiology
providers, go to
mynmhc.org/find_a_
doctor.aspx
and scroll down to the
“Radiology Services – Freestanding Providers”
heading.
On March 1, 2017, we launched a new nurse
advice line just for our members. The New Mexico
Health Connections Care Connect Line is staffed
by experienced registered nurses who can offer you
expert guidance when you have an illness or injury
that is not an emergency, or if you have general
health questions and don’t know where to turn. This
hotline is free of charge for NMHC members only
and is available 24 hours a day, 7 days a week. Call
844-308-2552
.
If you are having a medical emergency, please
call 911 or go to the nearest emergency room.
A NEW
NURSE
ADVICE
LINE
FOR YOU