New Mexico Health Connections | my connection | Spring 2018

2440 Louisiana Blvd. NE, Suite 601 Albuquerque, NM 87110 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 HERE FOR YOU Why you need a PCP 3 INSURANCE Your pharmacy benefits have changed 2 Message from Marlene { C A R E C O N N E C T } Good preventive care keeps you healthier, longer We believe in the importance of receiving regular preventive care: checkups, vaccinations (immunizations) and tests that screen for signs of disease. If you are wondering what preventive care you or your family members need at different stages of life, we have a guide on our website, mynmhc.org/preventive-screenings.aspx , for you to download and keep. If you have any questions about these preventive health guidelines, talk to your primary care provider. Numbers you need to know CUSTOMER SERVICE: 855-769-6642, Monday through Friday, 8 a.m. to 5 p.m. •   Benefits. •   ID cards. •   Billing questions. •   Claims questions, status and reconsiderations. •   Member login help. •   General information. CARE CONNECT NURSE ADVICE LINE: 844-308-2552 OPTUMRX, OUR PHARMACY BENEFIT MANAGER: 855-577-6550 BRIOVARX ® , OPTUMRX’S SPECIALTY PHARMACY: 866-618-6741 H ave you signed up to use our member portal? It offers you secure access to all the essential parts of your health plan, like your ID card, your summary of benefits and coverage and other health plan documents, our provider directory, the status of your claims, and more. You also can link quickly to health and wellness resources on mynmhc.org . Visit mynmhc.org/ my-account-login.aspx to get started. Take the NMHC member portal with you wherever you go with our new mobile app for Android devices. You’ll find links to download the app when you log in to the portal. The iOS version of the app (for Apple devices) has been delayed. But even if you do not have the mobile app, the portal is optimized for mobile devices, so you can log in from your smartphone or tablet’s web browser and see everything that app users can see. A STRONG START TO 2018 I am excited to introduce myself to you as the new chief executive officer of NMHC. I began this position on Jan. 1, the same date that NMHC officially evolved into two companies. Our new health plan, True Health New Mexico, took on NMHC mem- bers who had employer-sponsored coverage. NMHC continues to provide coverage for individual and SHOP group members. In my short time as CEO, I have been enjoying the challenge and the opportunity to continue the things that make NMHC a different kind of health plan—while striving to improve our service to you. With more than 25 years of experience in the healthcare industry, most of it in this state, I understand the problems that New Mexicans face in finding affordable health coverage and access to quality care. I’m proud to be part of a health plan that was formed to find solutions to those problems. Every day, our employees work to help you get the care and coverage you need. And in this newsletter, we share information about your benefits; helpful tools, like our member portal; and general information that can help you live healthier lives. The healthcare industry is always changing, and NMHC has changed in the past year too. But what has not changed is our unwavering commitment to helping you reach your best state of health—and stay there. Also, thanks to the dedication of NMHC’s board of directors, management and staff, we began 2018 in a financially strong position. I’m confi- dent that NMHC will be here for New Mexicans for a long time to come, and I’m looking forward to a year of growth. Marlene C. Baca, Chief Executive Officer Looking for your ID card? Find it in the member portal. Our member portal puts your health plan at your fingertips