New Mexico Health Connections | my connection | Spring 2019

Keep it simple and access health information anytime with our easy-to-use online tools. A.D.A.M. Chock-full of trustworthy health information, A.D.A.M. lets you easily research diseases, injuries, nutrition, first aid, tests, procedures and more. Use interactive tools like Health Navigator to pinpoint your symptoms, prepare for a healthy pregnancy and childbirth with Pregnancy SmartSite™, look up in-depth information on complementary and alternative medicine, learn more about how your body works with animated videos, and much more. Visit mynmhc.org/adam . Wellness calendar. To support you and your family on your wellness journey, we provide a well- ness calendar with monthly health and wellness themes. The calendar, available at mynmhc.org/ wellness-calendar.aspx , features national health observances and links to current and trusted sources for facts, tips, tools, illustrations, mobile app suggestions and more. Whether you’re looking for inspiration to help you reach your own health goals or want to educate a loved one, you’ll want to bookmark our wellness calendar and refer to it throughout the year . Member portal, mobile app. Our secure portal offers you a streamlined way to manage your health plan. Use it to view benefits, coverage and cost-sharing amounts; view and print your ID card; search for a provider in our network; and link to many online NMHC resources. Our mobile app puts all the features of the member portal on your smartphone, making it easier for you to access your plan information wherever you go. Visit mynmhc.org/my-account-login.aspx . Facebook. For more health and wellness information, like and follow us on Facebook at facebook.com/NMHealthConnections . PLEASANT SURPRISES We make healthcare coverage easy 3 BRAIN HEALTH 8 ways to keep it sharp 2 Have the conversation Insulin costs have greatly increased over the past decade. A recent study in JAMA Internal Medicine noted that about 25 percent of patients with type 1 or type 2 diabetes reported skimping on their insulin due to the cost. Additionally, about one-third of those patients did not discuss cost-related issues with their doctors. NMHC’s formulary covers both Lilly and Novo insulins for members, although Lilly insulins (Humulin, Humalog) are available at a lower out-of-pocket cost (Tier 2, preferred brand). There are also manufacturer patient assistance programs that can help members who qualify. For more information, visit: Lilly: lillycares.com Novo: novonordisk-us.com/patients-and-providers/ affording-your-medicines/patient-assistance-programs.html Numbers you need to know CUSTOMER SERVICE: 855-769-6642, Monday through Friday, 8 a.m. to 5 p.m. •   Benefits. •   ID cards. •   Billing questions. •   Claims questions, status and reconsiderations. •   Member login help. •   General information. CARE CONNECT NURSE ADVICE LINE: 844-308-2552 OPTUMRX, OUR PHARMACY BENEFIT MANAGER: 855-577-6550 BRIOVARX ® , OPTUMRX’S SPECIALTY PHARMACY: 866-618-6741 Message from Marlene Marlene C. Baca, CEO of New Mexico Health Connections TAKE TIME FOR YOUR HEALTH H appy spring! I love the promise of this season. Birds are singing, plants are pushing through the soil, and winter’s long nights are behind us. Spring also can give us a fresh outlook on our health. If you have made any new year’s health resolutions, now is a good time to revisit them. Perhaps you resolved to get more physical activity or eat less junk food. Those are excellent goals, but it can be hard to stick to them. Spring is on your side— take advantage of the milder weather to go for a daily walk around your neighborhood, add fresh produce to your meals, or plant a flower or vegetable garden. Whatever you do, I encourage you to take time from your busy lives each day to care for your health and well-being. We have many tools and resources to help. If you’re sick or injured and are not sure what your next steps should be, call our 24-hour Care Connect nurse advice line (the phone number is listed on the right). A.D.A.M., our comprehensive, multimedia health resource, is a great site to explore to learn more about diseases, preventive screenings, procedures and much more. Find it at mynmhc.org/ adam . Finally, if you have questions about your health plan, try our secure member portal for helpful self-service tools: mynmhc.org/my-account-login.aspx . On the login screen, you’ll find links to download the NMHC mobile app, which puts the portal’s features onto your mobile device. We are here to help you be your healthiest. Visit the “Staying Healthy” section of our website or call Customer Service at 855-769-6642 . Thank you for being a member of NMHC. Take control of your healthwith our online care tools 2440 Louisiana Blvd. NE, Suite 601 Albuquerque, NM 87110 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44