New Mexico Health Connections | my connection | Summer 2018

Anurse advice line just for NMHCmembers H ealth questions can pop up at any time. That’s why the NMHC Care Connect Line is available 24 hours a day, 365 days a year at no charge to you. Experienced regis- tered nurses will assess and provide treatment options for illness or injury. They can help you decide what level of care to seek. Call 844-308-2552 . Depending on your medical needs, a Care Connect Line nurse may connect you with a doctor for a telephone consultation. This spring, we expanded our Care Connect Line services to include a vir- tual clinic with round-the-clock access to board-certified doctors provided by MDLIVE ® , a national leader in telehealth. MDLIVE doctors are in the NMHC network and have a license to practice medicine in New Mexico. If you are having a medical emergency, call 911 or go to the nearest emergency room. 2440 Louisiana Blvd. NE, Suite 601 Albuquerque, NM 87110 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 STAY WELL Steps to avoid going back to the hospital 3 SMOKING Learn the benefits of quitting 2 We’re glad to have you as a member of NMHC. As part of our ongoing effort to improve, we’d like to get your opinions on how you learned about NMHC and what influenced you to purchase an NMHC plan. Please visit research.net/r/NMHCCoveragePurchaseSurvey to take an 11-question survey. You could win! Survey participants will be entered into a random drawing for a $50 Visa gift card . Please respond to the survey no later than September 30, 2018. Thank you for sharing your thoughts with us! Message from Marlene Numbers you need to know CUSTOMER SERVICE: 855-769-6642, Monday through Friday, 8 a.m. to 5 p.m. •   Benefits. •   ID cards. •   Billing questions. •   Claims questions, status and reconsiderations. •   Member login help. •   General information. CARE CONNECT NURSE ADVICE LINE: 844-308-2552 OPTUMRX, OUR PHARMACY BENEFIT MANAGER: 855-577-6550 BRIOVARX ® , OPTUMRX’S SPECIALTY PHARMACY: 866-618-6741 PLAY IT COOL THIS SUMMER S ummer is in full swing, and I hope you and your loved ones are enjoy- ing our beautiful New Mexico weather. As you enjoy the outdoors this season, don’t forget about the health risks associated with heat. We have plenty of sunshine and higher temperatures right now, so please re- member to stay cool, drink plenty of fluids, wear protective clothing and a hat, and apply and reapply sunscreen on all skin exposed to the sun. I am delighted to share with you that in June of this year, New Mexico Health Connections was named one of Albuquerque Business First ’s Top 100 Private Companies for 2018. This is a list comprised of the top-performing independent companies headquartered in New Mexico, based on 2017 financial performance and revenue. We are proud to be a health plan created for New Mexicans by New Mexicans, led by local physicians who put your health and access to care above all other priorities. At NMHC, we are committed to continually improving our service to you. In this issue of My Connection , you will notice instructions for an online member survey. I would deeply appreciate it if you would take a few minutes to tell us how you chose your NMHC health plan. The survey is open until August 31, 2018, and we will enter all participants into a drawing for $50 Visa debit cards. Thank you in advance for your help! Marlene C. Baca, Chief Executive Officer $50 Visa gift card W E ’ D L I K E Y O U R I N P U T