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MINDING YOUR HEALTH—AND YOUR BUDGET
Focused
on you
{ G O O N L I N E }
Watch this!
Sometimes it’s easiest to learn
by watching. That’s why we’ve
created a couple of brief
how-to videos for you. One
covers how to pay your
bill; another gives you
an overview of our member
portal. More are on the way. Find
them on
www.mynmhc.org/videos.aspx.
We have also linked to the federal government’s useful video
series
From Coverage to Care
. These videos explain how to find a
primary care doctor, how to get the most out of your doctor visits,
what important insurance terms mean and more.
2440 Louisiana Blvd. NE, Suite 601
Albuquerque, NM 87110
Standard
U.S. Postage
PAID
Walla Walla, WA
Permit No. 44
KNOW
YOUR RISK
Does obesity
cause cancer?
2
GET
ANSWERS
You have
questions. We’re
here to help.
3
Numbers you
need to know
CUSTOMER SERVICE:
877-775-0287,
Monday–Friday,
8 a.m. to 5 p.m.
•
Benefits.
•
ID cards.
•
Billing questions.
•
Claims questions,
status and
reconsiderations.
•
Member login help.
•
General information.
OPTUMRX,
OUR PHARMACY
BENEFIT MANAGER:
855-577-6550
BRIOVA, CATAMARAN’S
SPECIALTY PHARMACY:
866-618-6741
L
ast spring, 477 of our members in both
HMO and PPO plans took part in a
national survey that measured member
satisfaction. The survey asked members to
provide feedback about our performance during our
first year in business. Thanks to all who responded.
This survey also asked over 64,000 people from
around the U.S. the same questions about their
respective health plans. The survey feedback told us
whether we performed much better than, less than,
or equal to other qualified health plans around the
country.
Based on the survey results, NMHC scored equal
to all the other health plans in most rating categories.
However, for HMO plans, we scored
significantly
better on health plan customer service
. We are
proud that our focus on putting the member first
showed in your survey responses.
We noted that at times you felt your providers did
not have as much information as possible about you
to make sure your care was coordinated well. We have
shared this feedback with our network of providers so
that they can know how to improve their service to
you.
Message
from
Martin
Martin Hickey, MD, CEO of New Mexico Health Connections
2016
is off to a great start. As I write this, it is the middle of winter, and
open enrollment is just coming to a close. We are delighted to wel-
come our new members as well as those of you who have been with us from the
beginning.
I’d like to remind you to find a primary care provider (PCP) who is in our network,
if you haven’t already. Your PCP is often your first line of defense in safeguarding your
health before serious health problems develop. NMHC’s model of healthcare is based on
the partnership between you, your PCP, and us. We want to help you attain and maintain
your best health. Now is the time to schedule a visit with your PCP so that you have that
partnership when you need it.
As a non-profit CO-OP health plan, another goal of ours is to make healthcare
easier to understand and more affordable for all. In this newsletter, you’ll find an article
about some brief videos we have created to answer some common insurance questions.
And our cover story informs you how to keep your costs—and our expenses—down
by choosing in-network doctors, emergency rooms, labs and other providers whenever
possible.
We’re committed to being a catalyst for positive change in healthcare. We’ve been
around only a short while, but already we are seeing benefits from our model of care. Our
members are getting the care they need to help them stay as healthy as possible. Tell us
how we’re doing. Send an email to
info@mynmhc.org
.